- 11. Content of Email & Campaigns
At Quantum, we want you to know that we respect your privacy, the privacy of our Customers and Users. You’ve placed your trust in us by using the Quantum Services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us. We act in our customers’ interest, and we are transparent about the processing of your personal data.
This policy explains the what, how, and why of the information we collect when you visit one of our websites, or when you use our Services. It also explains the specific ways we use and disclose that information.
These definitions should help you understand this policy. When we say “we,” “us,” “our,” and “Quantum,” we are referring to Quantum. We provide online platforms that you may use to market to or stay in contact with others, including creating, sending, and managing emails, resources, and other information related to your Contacts (the “Services”). When we say “User,” we are referring to the person or entity that is registered with us to use our Services. When we say “you,” we are referring either to a User or to some other person who visits any of our Websites or uses one of our services. A “Contact” is a person you contact through our Services, or a person who you might choose to contact at some point in the future through the use of our Services. In other words, a Contact is anyone on your Contact List or about whom you have given us information. “Personal Information” means any information that identifies or can be used to identify you or a Contact, directly or indirectly, including, but not limited to, first and last name, date of birth, email address, gender, occupation, notes, activities or other demographic information. A “Contact List” is a list of Contacts and all associated information related to those Contacts.
If you have any questions or comments, or if you want to update, delete, or change any Personal Information we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by postal mail at:
Attn. Privacy Officer
6732 W Coal Mine Ave, Suite 178
Littleton, CO 80123
(c) List and email information: When you add a Contact or create a Contact with the Services, we have and may access the data on your list for internal use ONLY. We will never sell or share your contact data with any third party except for our direct clients or reasons that are instrumental to the proper functionality of the app.
(d) Information from your use of the Service: We may receive information about how and when you use the Services, store it in log files or other types of files associated with your account, and link it to other information we collect about you. This information may include, for example, your IP address, time, date, browser used, and actions you have taken within the application. This type of information helps us to improve our Services for both you and for all of our users.
(f) Web beacons: We use web beacons on our Websites and in our emails. When we send emails to Users, we may track behavior such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features for specific segments of Users. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when an email is opened, the IP address, the browser or email client type, and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data from those Web Beacons to create reports about how your email campaign performed and what actions your Contacts took. Reports are also available to us when we send email to you, so we may collect and review that information.
(g) Information from other sources: From time to time we may obtain information about you or your Contacts from third party sources, such as public databases, social media platforms, third party data providers and our joint marketing partners. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us. Examples of the information we may receive from other sources include: demographic information, device information (such as IP addresses), location, and online behavioral data (such as information about your use of social media websites, page view information and search results and links). We use this information, alone or in combination with other information (including Personal Information) we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products features, and services.
(h) Information from the use of our Mobile Apps: When you use our mobile apps, we may collect certain information in addition to information described elsewhere in this Policy. For example, we may collect information about the type of device and operating system you use. We may ask you if you want to receive push notifications about activity in your account. If you have opted in to these notifications and no longer want to receive them, you may turn them off through your operating system or through the in-app settings. We may use mobile analytics software to better understand how people use our application. We may collect information about how often you use the application and other performance data.
We may use and disclose Personal Information only for the following purposes:
(b) To send you informational and promotional content in accordance with your marketing preferences. You can stop receiving our promotional emails by following the unsubscribe instructions included in every email.
(c) To bill and collect money owed to us by our Users. This includes sending you emails, invoices, receipts, notices of delinquency, and alerting you if we need a different credit card number. We use third parties for secure credit card transaction processing, and we send billing information to those third parties to process your orders and credit card payments. To learn more about the steps we take to safeguard that data, see Section 14 below.
(e) To communicate with our Users about their account and provide customer support.
(g) To protect the rights and safety of our Users and third parties, as well as our own.
(h) To meet legal requirements, including complying with court orders, valid discovery requests, valid subpoenas, and other appropriate legal mechanisms.
(i) To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.
(j) To prosecute and defend a court, arbitration, or similar legal proceeding.
(k) To respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
(l) To provide, support, and improve the Services we offer. This includes our use of the data that our Users provide us in order to enable our Users to use the Services to communicate with their Contacts. This also includes, for example, aggregating information from your use of the Services or visit to our Websites and sharing this information with third parties to improve our Services. This might also include sharing your information or the information you provide us about your Contacts with third parties in order to provide and support our Services or to make certain features of the Services available to you. Specifically, we may share the Contact information with the company our Users work with or for in order to improve the services we offer. When we do have to share Personal Information with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the Personal Information we transfer to them in a manner that is consistent with this policy.
As you use our Services, you may import into our system Personal Information you have collected from your Contacts or other individuals. We have no direct relationship with your Contacts or any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission for us to collect and process information about those individuals. Consistent with the uses of Personal Information covered in Section 6, we may transfer Personal Information of you or your Contacts to companies that help us promote, provide, or support our Services or the services of our Users (“Service Providers”). All Service Providers enter into a contract with us that protects Personal Information and restricts their use of any Personal Information consistent with this policy. As part of our Services, we may use and incorporate into features information you have provided, we have collected from you, or we have collected about Contacts. We may share this information, including Contact email addresses, with third parties in line with the approved uses in Section 6.
If you are a Contact and no longer want to be contacted by one of our Users, please unsubscribe directly from that User’s newsletter or contact the User directly to update or delete your data. If you contact us, we may remove or update your information within a reasonable time and after providing notice to the User of your request.
We will retain Personal Information we process on behalf of our Users for as long as needed to provide our Services or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
(a) Blog. We have public blogs on our Websites. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Information appears on our blogs and you want it removed, contact us here. If we are unable to remove your information, we will tell you why.
(b) Social media platforms and widgets. Our Websites include social media features, such as the Facebook Like button. These features may collect information about your IP address and which page you are visiting on our Website, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. We also maintain presences on social media platforms including Facebook, Twitter, and Instagram. Any information, communications, or materials you submit to us via a social media platform is done at your own risk without any expectation of privacy. We cannot control the actions of other users of these platforms or the actions of the platforms themselves. Your interactions with those features and platforms are governed by the privacy policies of the companies that provide them.
We may disclose Personal Information to the following types of third parties for the purposes described in this policy:
(a) Service Providers. Sometimes, we share your information with our third party Service Providers, who help us provide and support our Services. For example, if it is necessary to provide you something you have requested (like enable a feature such as Social Profiles), then we may share your and/or your Contacts’ Personal Information with a Service Provider for that purpose. Just like with the other third parties we work with, these third party Service Providers enter into a contract that requires them to use your Personal Information only for the provision of services to us and in a manner that is consistent with this policy. Examples of Service Providers include payment processors, hosting services and content delivery services.
(c) Parent companies. Our Users typically are part of a “Parent Company”, which is a company that they work with or for. We share information about these User’s contacts with their respective Parent Companies in order to improve our services and provide them with data to improve the content they provide to their Users.
We acknowledge your ownership rights to all your contacts and information. We will never, under any circumstances, sell or rent your contact lists to anyone without your permission. Your Contact Lists are stored on a secure Quantum server. If someone on your Contact List complains or contacts us, we might then contact that person/Contact. Only authorized employees have access to view Contact Lists. You may export (download) your Contact Lists from Quantum at any time.
We will use and disclose the information in your Contact Lists only for the reasons discussed in Sections 6-9. We will not use and disclose the information in your Contact Lists to:
If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Distribution Lists, then Quantum will notify you as soon as possible and later report the action we took in response.
We will give an individual, either a User or a Contact, access to any Personal Information we hold about them within 30 days of any request for that information. Individuals may request to access, correct, amend or delete information we hold about them by contacting us here. Unless it is prohibited by law, we will remove any Personal Information about an individual, either you or a Contact, from our servers at your or their request. There is no charge for an individual to access or update their Personal Information.
Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of Personal Information, such as name, email and mailing address and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes and (b) the names and addresses of all such third parties. To request the above information, please contact us through our contact form.
Your personal data will be used and processed by Quantum exclusively for the correct and complete fulfillment of our work to operate and support our authentic data sharing platform.
Quantum employees, business partners, and platform users may receive your personal data.
Quantum is based in the United States and may transfer and allow access to your personal data in additional countries outside of the European Union, with appropriate and suitable safeguards to protect your personal data.
Your personal data will be stored until our customers delete it.
You have the right to:
Providing your personal data is necessary if you want to interact with Quantum content and events.
If you wish to contact Quantum’s Data Protection Officer or European Representative regarding the use of your personal data or your rights related to the processing of your personal data, please contact us at contact form.
Updated February 24, 2020